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General Terms and Conditions:

Please ensure you understand and agree to the Terms and conditions before booking your skate lesson, camp or tour.

When you complete a booking you are deemed to understand the below outlined terms and conditions and are bound by these conditions of sale.

 Payment and Pricing Policy

All pricing is displayed and charged in Australian Dollars only.

We accept major credit cards and Paypal payments.

Pricing is adjusted and tailored per class/day depending on school term lengths and public holidays.

 All bookings and purchases require immediate payment. Sessions / Lessons or any other Coaching or Activity we offer will not be held without payment.

Refunds, Cancellations, Credits and Discounts

All bookings, purchases and sales are final. 

We do not offer refunds so please make your choice carefully. 

No Refunds will be given for deciding lessons are not what you want or your child no longer wants to do them for whatever reason.

No Refunds will be given for booking any of our Camps, or School Holiday Activities.

Should management decide to provide a refund on good will - there will be a $30 administration fee charged.

Term Lessons lost due to rain, inclement weather or any other reasons will be made up for and arranged by Level Up Skatepark lessons. If you cannot make these "make-up" classes then we are sorry but we can't arrange to suit every person.

If you are unable to make the arranged and designated make-up lesson no credit or refund will be given.

Please note, if you cannot make it to a lesson a make-up lesson will not be available. You are not permitted to join another lesson unless it has been authorised by LVLUP Management. 

We do not accept cancellations due to change of mind for whatever reason.

If you would like to arrange for a size exchange on your Level Up Skatepark  Shirt please email your name, order # and confirmation, date of purchase and exchange details.

No exchanges are guaranteed and depend on availability and will be assed case by case.

Items must be clean, un-worn and in original condition.

Discounts are provided at the discretion of Level Up Skatepark  lessons only.

Discounts when booking more than 1 lesson - this only applies to a family. You cannot book lessons for other families and friends and receive the discount.

Please email us at if you wish to discuss further.

Privacy Policy

At Level Up Skatepark  Skateboard lessons we are dedicated to keeping your information and details secure and private.

We use your information for your orders, bookings, confirmations and to keep you informed and updated with relevant information. We do not share your information with any third parties.

Please keep your personal information up-to date to ensure the best possible communication!

Throughout the program there will be filming and photography, please advise if you do not wish for imagery of your child to be used for business and marketing purposes.

Behaviour Policy

 ​At Level Up Skatepark  Skateboard lessons we endeavour to create and provide a welcoming, fun and energetic environment for all participants. To ensure this all students are required to behave in a friendly, well-mannered and respectful way.

They must be tolerant and considerate of others and respecting coaches and fellow students.

Any behaviour seen outside of the above will not be tolerated and 3 warnings will be issued before being removed from classes and then expelled from the Level Up Skatepark  Skateboard lessons with no refund or credit.

Shipping, Online Orders and Delivery Methods

After you have placed your order online you will receive a confirmation email confirming your booking and purchase details. If you have any queries regarding your confirmation please email at

Apparel purchases within Australia will not be charged shipping.

Apparel orders made by clients and students will need to specify what lesson they will collect their purchase from. Orders made by local students/clients will not be shipped unless otherwise specified.


All programs run to coincide with QLD school terms and school holidays, unless otherwise stated. Our classes are run at a maximum of 6:1 ratio before and after school and during school holidays.

Beginner classes commence between 4-5pm and intermediate classes commence at 5-6pm. Our morning classes commence from 9:00am. All lessons run for 1hr (60 minutes) and cater to all levels. 


Payment Policy

Customer service is important to us. We want your online payment experience to be fast, friendly and most importantly, secure. 

Privacy Policy

Level Up Skatepark  is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We use this information to identify your entries, orders, and to provide you with further information about skateboarding, Skate All Day and its affiliates.

Level Up Skatepark  may use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Australia only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Please refer to Level Up Skatepark 's full Privacy Policy

Security Policy

When purchasing from Level Up Skatepark  your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break.

If you have any questions regarding our privacy policy, please contact customer support on

Pricing Policy

Level Up Skatepark  pricing of fees, memberships and course registrations is monitored by our staff to provide our members and participants with the cheapest possible participation cost. All of our prices are in Australian dollars (AUD) and include GST (goods and services tax) as of 1 July 2000.

Shipping Policy

After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 4 business days from receipt of payment; however if goods are temporarily unavailable delivery will take a little longer. Should goods be on backorder you will be notified accordingly.

If you wish to query a delivery please contact us at

Refund Policy

As a general rule,  fees into skate coaching and memberships are not refundable. In some extenuating circumstances (such as injury) Level Up Skatepark  will endeavour to fill the vacated coaching period and provide a credit for future entries. If payment is taken for a coaching session that is already full Skate All Day will provide a full refund.

Make Up Classes

As a general rule,Level Up Skatepark  will not do a class to make up a missed class due to weather, however we will be doing a 2 hour Saturday class at the end of term if we miss more than 2 lessons at outdoor parks. If you are unable to make your lesson Level Up Skatepark  does not have to offer make up lessons. Make up lessons are at the discretion of the coach in your area. If you have an issue with organising a time with a coach please contact


Although as mentioned we will take all care and make all efforts to keep your information private, we will not be held legally responsible for any breach as the information may be divulged to other parties by methods which are beyond our reasonable control.

No export restrictions are applicable to Level Up Skatepark 's online payment site as no goods are supplied or delivered.

If you have any further questions about privacy, security or pricing, please contact us by sending an email to




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