TERMS & CONDITIONS
unfortunately COVID-19 border closures and business restrictions are out of our control. We do not offer refunds.
General Terms and Conditions:
Please ensure you understand and agree to the Terms and conditions before booking your skate lesson or camp or tour.
When you complete a booking you are deemed to understand the below outlined terms and conditions and are bound by these conditions of sale.
Payment and Pricing Policy
All pricing is displayed and charged in Australian Dollars only.
We accept major credit cards and Paypal payments.
Pricing is adjusted and tailored per class/day depending on school term lengths and public holidays.
All bookings and purchases require immediate payment. Sessions will not be held without payment.
Refunds, Cancellations, Credits and Discounts
All bookings, purchases and sales are final. No Refunds will be given so please choose your session day, time and park carefully!
Classes lost due to rain, inclement weather or any other reasons will be made up for and arranged by Level Up Skatepark lessons.
If you are unable to make the arranged and designated make-up lesson no credit or refund will be given.
Please note, if you cannot make it to a lesson a make-up lesson will not be available. You are not permitted to join another lesson unless otherwise advised by
Level Up Skatepark Skateboard lessons as you are reserving a place in your chosen lesson.
We do not accept cancellations due to change of mind and no refunds are offered. Please call or email firstname.lastname@example.org if you wish to discuss further.
We do not offer credits for change of mind or if you are unable to attend a less or term.
If you would like to arrange for a size exchange on your Level Up Skatepark Shirt please email email@example.com your name, order # and confirmation, date of purchase and exchange details.
No exchanges are guaranteed and depend on availability and will be assed case by case.
Items must be clean, un-worn and in original condition.
Discounts are provided at the discretion of Level Up Skatepark lessons only.
Discounts when booking more than 1 lesson - this only applies to a family. You cannot book lessons for other families and friends and receive the discount.
At Level Up Skatepark Skateboard lessons we are dedicated to keeping your information and details secure and private.
We use your information for your orders, bookings, confirmations and to keep you informed and updated with relevant information. We do not share your information with any third parties.
Please keep your personal information up-to date to ensure the best possible communication!
Throughout the program there will be filming and photography, please advise if you do not wish for imagery of your child to be used for business and marketing purposes.
At Level Up Skatepark Skateboard lessons we endeavour to create and provide a welcoming, fun and energetic environment for all participants. To ensure this all students are required to behave in a friendly, well-mannered and respectful way.
They must be tolerant and considerate of others and respecting coaches and fellow students.
Any behaviour seen outside of the above will not be tolerated and 3 warnings will be issued before being removed from classes and then expelled from the Level Up Skatepark Skateboard lessons with no refund or credit.
Shipping, Online Orders and Delivery Methods
After you have placed your order online you will receive a confirmation email confirming your booking and purchase details. If you have any queries regarding your confirmation please email at firstname.lastname@example.org
Apparel purchases within Australia will not be charged shipping.
Apparel orders made by clients and students will need to specify what lesson they will collect their purchase from. Orders made by local students/clients will not be shipped unless otherwise specified.
All programs run to coincide with the state you are in, school term, unless otherwise stated. Our classes are run at a maximum of 10:1 ratio before and after school.
Beginner classes commence between 3.30 - 4pm and intermediate classes commence at 4.30 - 5pm. Our morning classes commence at 9:00am and run for 1hr (60 minutes) and cater to all levels.
Customer service is important to us. We want your online payment experience to be fast, friendly and most importantly, secure.
Level Up Skatepark is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We use this information to identify your entries, orders, and to provide you with further information about skateboarding, Skate All Day and its affiliates.
When purchasing from Level Up Skatepark your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break.
Level Up Skatepark pricing of fees, memberships and course registrations is monitored by our staff to provide our members and participants with the cheapest possible participation cost. All of our prices are in Australian dollars (AUD) and include GST (goods and services tax) as of 1 July 2000.
After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 4 business days from receipt of payment; however if goods are temporarily unavailable delivery will take a little longer. Should goods be on backorder you will be notified accordingly.
If you wish to query a delivery please contact us at email@example.com
As a general rule, fees into skate coaching and memberships are not refundable. In some extenuating circumstances (such as injury) Level Up Skatepark will endeavour to fill the vacated coaching period and provide a credit for future entries. If payment is taken for a coaching session that is already full Skate All Day will provide a full refund.
Make Up Classes
As a general rule,Level Up Skatepark will not do a class to make up a missed class due to weather, however we will be doing a 2 hour Saturday class at the end of term if we miss more than 2 lessons at outdoor parks. If you are unable to make your lesson Level Up Skatepark does not have to offer make up lessons. Make up lessons are at the discretion of the coach in your area. If you have an issue with organising a time with a coach please contact firstname.lastname@example.org
Although as mentioned we will take all care and make all efforts to keep your information private, we will not be held legally responsible for any breach as the information may be divulged to other parties by methods which are beyond our reasonable control.
No export restrictions are applicable to Level Up Skatepark 's online payment site as no goods are supplied or delivered. If you have any further questions about privacy, security or pricing, please contact us by sending an email to